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Returns Procedure

 

We understand that returning goods for any reason can be a hassle, so we have tried to make our returns process as straightforward as possible.

  • Please do not order replacements via Sales, as Returns can supply goods on the same timescale, provided we receive a completed RMA request form.
  • Simply download an RMA form,   or telephone 01274 214921 to request a form by fax or e-mail.
  • Complete all sections of the form and fax or email the form back to us by 3pm if a next day replacement is required. Please state on the RMA form if you require the replacement to be delivered to a site address rather than your office.
  • On receipt of the completed form our technical department may ring you to discuss the reported fault. If requested and approved by the technical department an advance replacement will be sent for next day delivery. Replacements are shipped on a next day (9-5.30pm) service. Upgrade to a timed delivery is available on request but the difference is chargeable.
  • Replacements are invoiced at usual cost, and when the returned item is agreed faulty you will receive a full credit for the replacement invoice, including next day carriage.
  • If your account is on a cash only basis replacements must be paid for, until the faulty item(s) is received and testedfaulty. If the goods went faulty within 14 days of purchase we can collect on delivery.
  • If you have a credit account goods will be invoiced but payment not taken.
  • The company reserves the right not to take any remedial action in respect of faulty goods where the customer account is not in order.
  • A returns number (RMA) will be issued and must be attached to the outside box of the returned items. We regret that items sent without an RMA number will be rejected unopened.
  • If the product is faulty within 14 days of purchase we will arrange collection. If longer than 14 days it is your responsibility to return the goods.



Please also be aware of the following:
 

  • Branded or non-stock goods ordered especially for customers will not be credited under any circumstances.
  • LiveView do not operate a "sale or return" policy and do not provide advance replacements.
  • You have the right to cancel your order with us in accordance with Consumer Protection (Distance Selling) Regulations 2000. The period in which you can exercise that right is 14 working days beginning the day after your goods are received. The unused goods (including any free gifts) must be returned as originally packaged at the customer's expense. You must still apply for a returns number as described above. We reserve the right to have the goods inspected by a technician prior to replacement or refund.
  • LiveView are not responsible for networking purchased DVRs. If buying a DVR please make sure you have a qualified IT person to network the DVR for you. We cannot be held responsible for a failure to network a DVR and will not accept DVR returns due to this.